FAQ

Payment 

Payment methods- Paylah/Paynow 

Payment is to be made within an hour to avoid order cancellation 

 

Editing & Combining Orders

Orders cannot be edited after confirmation

Combining of orders allowed on case by case basis. Drop us a DM @littlechefdumbo on Instagram to find out if your order is eligible to be combined

 

Packing & Shipping

Orders are packed and shipped within 2-3 days

Normal mail (Singpost)- 2-5 working days, mail is untraceable

Courier- Next day door step delivery, traceable  

Self collection- Unavailable

We are not liable for any damages caused by shipping. All items are packed in bubble wrap for protection during transit.

Opt for normal mailing at your own risk, we are not responsible for lost mail. You may request for mailing proof 7 working days after SHIPPING confirmation has been sent if you have not received your order.

 

Treat Storage

Treats should be kept in airtight packaging once opened, we recommend storing treats in the freezer upon receipt.

As our recipes do not contain preservatives, always check treats before feeding as precaution.

 

Refunds and Returns

For hygiene and food safety reasons, returns are strictly not allowed

Refunds are processed on case by case basis, do contact us if you have an issue with your order

 

​For more queries, contact us @littlechefdumbo on Instagram or email us at littlechefdumbo@gmail.com